Privacy Policy

This privacy policy outlines how Claire McWilliam Nutrition uses, stores, and protects any information you provide when using our services or website. I am committed to safeguarding your privacy in accordance with GDPR and ethical professional standards. This notice was last reviewed in July 2025.

1. Who I am
Claire McWilliam Nutrition provides nutritional counselling and coaching services to improve wellbeing and address eating and body-related challenges. I offer individual consultations and online content to support my clients. This policy applies to all my services and online interactions.

2. What Personal Data I Collect
I may collect the following data directly from you:
- Name and contact details (email address, phone number, address)
- Demographic information (e.g. postcode, preferences)
- Health-related information (medical history, lifestyle, test results, supplements, medications)
- Professional information (e.g. GP or referring clinician)
- Payment details (for services rendered)
- Marketing preferences

I may also collect website-related data through forms, comments, and cookies (see sections below).

3. Why I Collect This Data
We collect personal data to:
- Provide personalised healthcare services
- Communicate about your care
- Process payments
- Deliver educational content and respond to enquiries
- Comply with legal and regulatory obligations
- With your consent, send newsletters or updates

I rely on legitimate interest or contractual necessity as my legal basis for processing personal data unless consent is required (e.g. marketing or data sharing with other professionals).

4. How I Use and Protect Your Data
I am committed to protecting your information. I use secure systems, confidentiality protocols, and GDPR-compliant procedures to manage your data. Personal health data is only shared with your explicit consent unless there is an overriding legal or safety requirement.

Data may be used for anonymised case discussions in clinical supervision or professional development. You will be asked for specific consent in these cases.

5. Sharing Your Data
I do not sell or lease your data to third parties. I may share it with:
- Biochemical testing or supplement providers (for your care)
- Your GP or healthcare provider (with your permission)
- Legal bodies or safeguarding agencies (if required by law)
- My regulatory bodies for complaint resolution

6. Cookies and Website Data
My website uses cookies to personalise your experience and track usage statistics. These may store preferences, login details, or analytics data. You can adjust cookie settings in your browser.

Visitor comments or form entries may be checked through automated spam detection services.

7. Mailing Lists and Marketing
You may opt-in to receive email newsletters or updates. You can unsubscribe at any time via the unsubscribe link or by contacting me at clairemcwilliamnutrition@gmail.com

8. Data Transfers Outside the EEA
I take measures to ensure all data transferred outside the EEA is protected, using approved safeguards and contracts, especially when using third-party services like email or payment processors.

9. Your Rights
Under GDPR, you have the right to:
- Access, correct, or delete your data
- Withdraw consent at any time
- Object to certain types of processing
- Request data transfer to another provider

Please email clairemcwilliamnutrition@gmail.com to make a request. I aim to respond within 20 working days.

10. Retention and Record Keeping
Client data is retained in accordance with BANT and CNHC guidelines for as long as necessary for legal and clinical purposes.

11. Changes to This Policy
I may update this policy. Please check this page periodically. If I make significant changes, we will notify you.

For any questions or requests, please contact: clairemcwilliamnutrition@gmail.com